Privacy Policy

This Privacy Policy explains how Kiokara ("we", "us") collects, uses, and protects information when you visit our website, contact us, or fill in one of our lead forms on Facebook or Instagram. We collect only what we need and say plainly how we use it.

When you submit our contact form, book a call, or fill in a Kiokara lead form on Facebook or Instagram, we collect what you give us: your name, business name, email address, phone number, and your answers to the form's questions (for example your role, how many crews you run, and how calls get handled today). Facebook and Instagram may pre-fill some fields from your profile; you can change them before you submit.

When you browse the site, we may collect limited technical information such as your device type, browser, and pages visited.

We use it to respond to your enquiry, contact you by phone, text, or email about the service you asked about, schedule and run consultations, provide and improve our services, and keep records of our work together. If you tell us to stop contacting you, we stop. We do not sell your personal information.

We may use cookies and similar technologies, including third-party analytics, to understand how visitors use our site so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Meta (Facebook and Instagram) hosts our lead forms and keeps its own copy of what you submit under its own Privacy Policy. A customer relationship management system stores your details and our notes so we can follow up. Scheduling, form delivery, hosting, and analytics providers process information on our behalf. Each of these is expected to protect your information and may use it only as its own privacy policy allows. Beyond that, we share your information only when the law requires it (section 8).

We keep your information for as long as needed to respond to you, provide our services, and meet legal or business requirements. When it is no longer needed, we take reasonable steps to delete or anonymize it.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing. To make a request, or to ask us to stop contacting you, use the details in section 10.

We disclose personal information when a law, court order, or government request requires it, or when it is necessary to protect our rights, our customers, or the public. Where we can, we tell you first.

When we change this policy, we post the new version here and update the date at the top. If a change affects how we use information you have already given us, we email you.

Questions about this Privacy Policy or your information? Email Lucas@kiokara.com or call (303) 990-1667.